Trabajo de help en Bogotá, Bogotá DC

Customer Success Manager (Gestión de Servicios | Help Desk | Soporte en Sitio) Ubicación: Bogotá, Colombia Salario: A convenir según experiencia Contrato: Obra o labor Modalidad: Presencial Sobre el rolBuscamos un Customer Success Manager con experiencia en la gestión integral de servicios tecnológicos, especialmente en proyectos de Mesa de Ayuda (Help Desk) y Soporte en Sitio.Tu misión será...

SOBRE ESTE ROL QUE HARÁS: Documentar soluciones de soporte técnico en la base de conocimientosInventario de la documentación del repositorio de la base de conocimientos.Mantenimiento y actualización de documentación en el repositorio.Notificar cambios en documentación a los grupos de soporte correspondientes. Partcipar en las reuniones de liberación de servicios.Actualizar el contenido de la...

En EADIC (Escuela Abierta de Desarrollo en Ingeniería y Construcción), somos una institución educativa internacional especializada en formación técnica y de posgrado. Apostamos por la innovación, el conocimiento y el talento digital para transformar el futuro de la ingeniería, arquitectura y construcción. ¿Cuál será tu misión como Help Desk? Tu objetivo principal será garantizar que todas...

Job Description Job Title: Help Desk Support Agent Job Type: Full‑Time Contractor Workplace: Remote Schedule: Pacific time zone, 9 AM - 6 PM PST, Monday- Friday Compensation: USD $1,200 - $1,500 (DOE) About HireHawk At Hirehawk, we connect top global talent with high-performing U.S. companies. Our focus is on finding exceptional professionals who bring both expertise and drive to every role....

Job Description As a member of the Corporate Technology Support team, the IT Service Desk Manager will be responsible for managing a team of Service Desk Analysts for day-to-day operations, people management, and escalation management. Additionally, this role will require a transformational mindset to identify areas of opportunities to automate and simplify processes. The ideal candidate will...

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a...

Through the power of trillions of dollars in business spend, Coupa’s mission is to unlock our customers' full potential to do well and do good, anchored in our shared belief that we are smarter together. Our customers, suppliers, and employees- our Coupanians- come together to co-create ideas and innovations that impact the power of spend. Responsibilities: IT L1 Service Desk Technical Support...

JOB DESCRIPTION ¡Sé parte de Stefanini!​ En Stefanini somos más de 30.000 genios, conectados desde 41 países, haciendo lo que les apasiona y co-creando un futuro mejor.​ RESPONSIBILITIES AND ASSIGNMENTS Responsabilidades: Brindar soporte técnico de primer nivel a los usuarios finales por teléfono, correo electrónico o en persona.Solucionar y resolver problemas de hardware y software,...

Locations: Santiago | Bogota Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive...

SOBRE ESTE ROL : QUE HARÁS: Recibir llamadas, crear tickets y solucionar dentro del alcance incidentes de software/hardware de TI.Documentar todo el proceso de solución hecho para solucionar el incidenteCrear tickets que deben ser escalados a grupos de segundo nivel.Uso de bases de datos de conocimiento como apoyo para solucionar incidentes.Seguimiento a los tickets asignadosParticipar en...

Cargo: Customer Success Manager (Gestión de Servicios | Help Desk | Soporte en Sitio) Ubicación: Bogotá, Colombia Contrato: Obra o labor | Modalidad: Presencial | Salario: A convenir según experienciaPropósito del rol:Garantizar la entrega eficiente y de calidad de los servicios tecnológicos (Help Desk y Soporte en Sitio), manteniendo relaciones estratégicas con los clientes y asegurando el...

Locations: Santiago | Colombia Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive...

SOBRE ESTE ROL QUE HARÁS: Recibir llamadas, crear tickets y solucionar dentro del alcance incidentes de software/hardware de TI. • Documentar todo el proceso de solución hecho para solucionar el incidente • Crear tickets que deben ser escalados a grupos de segundo nivel. • Uso de bases de datos de conocimiento como apoyo para solucionar incidentes. • Seguimiento a los tickets asignados •...

Locations: Bogota | Santiago Who We Are Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building...

Locations: Santiago | Colombia Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive...

Locations: Santiago | Bogota Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive...

Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line...

Who We Are #LI-DNI Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving...

Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line...

Locations: Santiago | Colombia Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive...